Fair use and cookies.

Fair use on Ongoing Support

The Ongoing Support plan includes up to four hours of support each month for your organisation, used as you need it: fixes, small changes, questions and refresh failures.

• Hours cover the subscribing organisation and its reports. They aren't transferable to other companies.
• Hours don't roll over. The plan buys availability every month, not a bank of time.
• If a request is clearly bigger than the plan (a new report, a remodel, a migration), I'll say so before any work starts and quote it separately. Nothing extra is ever billed silently.
• If you're regularly hitting the ceiling, that's a good problem: we'll talk about whether scoped work or a bigger arrangement fits better. You can cancel the plan anytime.

Cookies

This site itself sets no analytics, advertising or tracking cookies, and nothing here follows you around the web. A few embedded third-party tools can set their own cookies inside their own frames, listed below.

• Your theme choice (light or dark) is stored in your browser's local storage. It stays on your device and is never sent anywhere.
• Embedded tools: the portfolio page embeds live Power BI reports from Microsoft, and the contact page embeds a Cal.com booking widget. Inside those frames, Microsoft and Cal.com may set their own cookies under their own policies.
• Forms and payments are handled by Formspree and Stripe on their own pages and endpoints, under their own policies.
• Hosting: the site is served by Cloudflare, which may use strictly necessary cookies for security and performance.

If I add a visitor analytics tool later, this page will be updated first to say exactly what it collects, and a consent banner will be added if one is needed.

Who handles your data

If you give me your email or your details, here's exactly where they go. I don't sell data, and I don't share it beyond the tools below that make the site work.

• Email signups: if you download the checklist or subscribe to the newsletter, your email is stored and sent through MailerLite, my email provider. Every signup uses double opt-in, so nothing reaches your inbox until you confirm it, and every email has a one-click unsubscribe.
• Enquiries and clients: if you get in touch or become a client, I keep your contact details and our correspondence in Capsule CRM so I can do the work and follow up properly. That's the only place they live.
• Your rights: you can ask me what I hold, ask me to correct it, or ask me to delete it, any time, at [email protected]. Neither MailerLite nor Capsule sets cookies on this site.

Questions about any of this: [email protected].